Andersen sterilizers are designed to ensure a 10-year useful life when maintained to manufacturer’s recommendations. As manufacturer, we recommend annual preventative maintenance.  

Andersen reviewed 15 years of data related to our sterilizers’ performance and reliability. The review revealed three key findings:

1. Our sterilizers are extremely reliable.
2. When there was an issue, the sterilizer was usually not maintained (It did not receive annual preventative maintenance by an Andersen Certified Technician).
3. The impact of a ‘down’ sterilizer was often significant
   • Emergency repair travel, labor and parts that would have been covered under an Annual Maintenance agreement.
   • Inability to use the sterilizer for several days
     1. Canceled procedures
     2. Purchase new instruments because couldn’t sterilize old

Proper preventative maintenance of your Andersen Sterilizer is the most cost-effective means of ensuring continuous practice operations and reducing the risk of emergency repair costs.

Also, the regular maintenance of capital equipment is often required by our customers’ accreditation body, regulatory agency, quality management system or internal policy.

You can cancel your Service Agreement at any time. However, if you cancel less than 30 days before your next scheduled visit, there is a fee for 30% of the agreement price. Request a copy of our service agreement. Remember, we offer service with no agreement (One-Time Service). You can also request a quote for emergency service at any time.

Andersen Certified Technicians are factory trained to inspect, maintain and repair all Andersen equipment. They have access to the proprietary knowledge, tools and parts necessary to keep your sterilizer running strong.

All Andersen Certified Technicians are our employees. No other group is authorized to service Andersen sterilizers (service repairs that deviate from manufacturer’s original design could place sterilizer operators at risk of ethylene oxide exposure above OSHA permissible limits and can even place patients at risk through improperly sterilized devices).

Generally, one of our technicians will visit you. Occasionally our customers prefer to send their sterilizer here to the factory for service. During COVID-19 that is happening more frequently, as travel becomes increasingly restricted. If you are interested in this no-contact service, ask us about the Manufacturer Service Plan (available to both existing and new Service customers).

Please ensure your sterilizer will not be in use when your Andersen technician arrives. Also communicate to appropriate staff that the sterilizer will be down and cannot be used while being serviced.

All service options* include Exposure Monitoring Badges to ensure your facility keeps within OSHA standards. We recommend testing once a year or anytime a sterilizer is installed or moved/reinstalled. Learn more about the badges.

You will receive an extensive 60-Point Service Report, including several “before” and “after” images.

*In western states, we provide monitoring badges only to customers with a service contract.